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Pet Hamster


These Terms and Conditions (the "Terms") govern your use of the website accessed through (the “Website”, "Service") operated by Pet HQ ("us", "we", or "our").

Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms.


These Terms apply to all visitors, users and others who access or use the Website. Please note that to purchase goods from the Website or to use or access certain areas of the Website, you will be required to register as an authorised user of the Website.

By accessing or using the Website you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Website




The Website is owned and operated by us, Pet HQ Limited, a company registered in the Republic of Ireland under company number 689009.



The copyright and all other intellectual property rights in and to the Website and any and/or all of the material on the Website are either owned by us or are included with the permission of the owner of the rights. No copying of either the Website and/or any and/or all of the material contained on the Website or distribution for any commercial or business use is permitted without our prior written consent.




Through the Website, you may be faced with links to other websites or services providing further information to you at your convenience.

You access these links at your own discretion.

You acknowledge and agree that, as you have chose to enter the linked website, we are not responsible for the availability of these resources or websites. or do not review or endorse and are not responsible or liable, directly or indirectly, for the privacy practices of such websites, the content of these websites including and without limitation to any advertising, content, products or services on or available from these websites or resources, or the use to which others make of these websites or resources, nor of any damage, loss or offence cause or alleged to be caused by or in connection with the use of or reliance on any such advertising, content, products, goods or services available on such external websites. 




If you register an account for the use of this Website, you warrant that:

You are legally capable of entering into a binding contract

You are over the age of 18

And the details you have provided on registration and throughout your use of the Website are accurate, complete and current at all times.


If these details become out of date and therefore no longer true, you must immediately inform us of any changes by updating your personal details.

People under the age of 18 may use the website only with the involvement and supervision of a parent or guardian. The parent or guardian is required to accept these Terms and place any orders for those under the age of 18.


If you use the Website, you are responsible for


Maintaining the confidentiality of your account and your password and

Restricting access to your computer to prevent unauthorised access to your account.


You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner.

The username you choose to use when registering an account for the Service must not be the name of another person or entity you do not have the legal right to use, or a name that we deem to be offensive, vulgar or obscene.




When you place an order using the Service, you will receive an e-mail acknowledging the order has been received by Pet HQ. This does not mean your order has been accepted but that it is being processed.


We reserve the right to refuse or cancel any order at any time for certain reasons including and not limited to:

Product or service availability


Errors in the description or price of the product


Errors in your order

If fraud or unauthorised/illegal transaction is suspected


Or other reasons


When purchasing a product from the Service you mat be asked to provide certain information relevant to the purchase including and without limitation to your credit card number, its expiration date, your billing address and your delivery information.


Once you provide these details you warrant that:


You have the legal right to use this payment method in connection with any purchase made


The information you are providing is accurate correct and complete

By providing this purchase information at checkout, you are warranting the right to allow a third party to process that information in order to complete the purchase.  You will be notified when a third party is involved in the transaction and your information will then be disclosed to the that source.




Whilst we take every step to ensure that the information on the Website is accurate and complete, some of it (such as product descriptions, images, etc.) may be supplied to us by third parties and we are unable to check its accuracy or completeness. 

You are advised to verify the accuracy of any information provided before relying on it.


The products on the Website may be mispriced, described, or pictured inaccurately, or may no longer be available due to potential delays in updating the Service or in advertising on other websites. Due to this delay, we cannot guarantee the accuracy or completeness of any information provided including and not limited to prices, product images, specifications, and availability.

Further, due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time

We reserve the right to update or change information or correct any errors, inaccuracies, or omissions at any time without prior notice.


We do not accept liability for any inaccuracies or errors in the information provided on the Website.

If a fault occurs in the service of the Website, you should report it through the CONTACT US page. 


Please note:

Food product ingredients, feeding guides and composition analyses on the Website are provided by the food manufacturers and are correct as of 11/11/21.

While we endeavour to keep product information accurate and up to date, there may be occasions out of our control when manufacturers change recipe or re-brand that has not been reflected in our product information.

We understand that when shopping online, it may be difficult to visualise the actual size of an item, even where approximate product dimensions have been provided.  Each pet is an individual and therefore while a product may generally be suitable for a certain breed type, it may not be suitable for certain individual pets. Therefore, upon receipt of your order, please ensure that you are confident that the product(s) you have purchased will in fact be suitable for your pets unique individual requirements.

Please always refer to product packaging for the most accurate up to date information before providing for your animal.



Product prices will be as quoted on the website except in the cases of obvious error.

Product prices and any other charges can be changed at any time but changes will not affect orders which have already been paid for in full.


Prices provided are fully inclusive of VAT. If the rate of VAT changes before you have paid for your order in full, the VAT may be adjusted accordingly.

With the large number of products present on the website and constant updates being made, its possible that products may be incorrectly priced. If the pricing error is obvious and could have been reasonably recognised by you, we do not have to provide the product at the incorrect lower price.

Payments for all products on the Website, either by credit or debit card, will be taken at the time of ordering once the card has been approved and stock availability has been confirmed.


We offer discounts. offers and web only prices on many of the products through the Website. These offers cannot be applied in combination and in the case that you are entitled to discount at checkout for your goods, an extra reduction in price along with a special offer or web only price will not be applied. Each such offer and or discount shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times. Your statutory rights are not affected.

We reserve the right to change, suspend or withdraw any or all offers and discounts at any time without prior notice.


If you are contracting as a consumer, you reserve the right to cancel any contract for any reason and at any time within 28 days, beginning on the day after you received the goods. You will receive a full refund of the price paid in accordance with our RETURNS POLICY.

To cancel any contract between us, you must CONTACT US by email or phone and return the goods in perfect resaleable condition in accordance with our RETURNS POLICY. You have a legal obligation to ensure the condition of the goods while in your possession and return the goods to us at your own cost.



Your order will be delivered in accordance with the DELIVERY POLICY.



From the time of delivery, the purchased products will be your responsibility.


Ownership of the products will only pass to you when the full payment has been received.



For details on refunds and product returns, see our RETURNS POLICY.



Any products purchased from us through the Service will be of satisfactory quality and reasonable fit for the intended purpose.

In no event shall Pet HQ Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from


Your access to or use of or inability to access or use the Service;


Any conduct or content of any third party on the Service;


Any content obtained from the Service; and


Unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Your use of the Service is at your sole risk.


The Service is provided on an "AS IS" and "AS AVAILABLE" basis.


The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.


Pet HQ Ltd its subsidiaries, affiliates, and its licensors do not warrant that


The Service will function uninterrupted, secure or available at any particular time or location;


Any errors or defects will be corrected;


The Service is free of viruses or other harmful components; or


The results of using the Service will meet your requirements.



Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic.


We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights



When you upload or post Content to Pet HQ, you grant:


A worldwide, non-exclusive, royalty-free, transferable licence (with right to sub-licence) to use, reproduce, distribute, prepare derivative works of, display, and perform that Content in connection with the provision of the Service and otherwise in connection with the provision of the Service and Pet HQ’s business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels;


To each user of the Service, a worldwide, non-exclusive, royalty-free licence to access your Content through the Service, and to use, reproduce, distribute, prepare derivative works of, display and perform such Content to the extent permitted by the functionality of the Service and under these Terms.

Pet HQ respects the intellectual property of others. If you believe that a video that you own was uploaded to the website without your permission in a manner that constitutes copyright or any other intellectual property infringement, please contact us including the following information in your notice:

An electronic or physical signature of the person authorised to act on the behalf of the owner of the video;


A description of the copyrighted video that you claim has been infringed;

A description of where the video is located on the website to help us identify it;

Your address, telephone number and email address;

A statement of your good faith belief that you did not authorise the submission of the video; and

A statement by you that the above information in your notice is accurate and that you are the actual copyright owner of the video or authorised to act on the owner’s behalf.

It is our policy that we may, in our absolute discretion, refuse to accept videos from anyone who infringes the intellectual property rights of Pet HQ and/or others.



We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A 'Force Majeure' Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:


strikes, lock-outs or other industrial action;


civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;


fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;


impossibility of the use of public or private telecommunications networks



We reserve the right to terminate or suspend your account with immediate effect, without prior notice or liability, for any reason whatsoever, including and without limitation, if you breach any of your obligations under these Terms. At this point your right to use the Service will immediately cease.

You can cancel this agreement at any time after providing prior notice to us. If you do so, you must stop using the Website.


The use of the Website and any contracts formed between us are governed and construed within the laws of Ireland.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.


If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

These Terms constitute the entire agreement between us regarding our Wesbite, and supersede and replace any prior agreements we might have between us regarding the Website.

We reserve the right to revise and amend these Terms and Conditions at any time and any such changes will be communicated on the Website with at least 30 days notice prior to the new terms taking effect.


You will be subject to the policies and the Terms and Conditions in force at the time that you order goods from us, unless any change to those policies or the Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions. If you do not wish to accept the new Terms and Conditions, you should not continue to use the Website. If you continue to use the Website after the date on which the changes come into effect, your use of the Website indicates your agreement to be bound by the new Terms and Conditions.

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